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Return Policy

We stand behind our company and want you to be completely satisfied with your purchase from Medpile.com.

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the purchase price, less the shipping and handling and restocking fees that may apply.

The item must be returned in new condition without any cracks, scratches, scuffed tires or any wear.

The item must be shipped at the customer's expense in the original packaging with all paperwork, parts, and accessories.

A Return Authorization (“RA”) number must be requested from Medpile.com within 30 days of delivery.

Once the RA number has been received by the customer, the product must be returned within 14 days.

We will not accept CODs or third party billing for returned merchandise.

Refunds will be issued in the same form of payment originally used for purchase and within 7 to 10 business days of our receiving and inspecting your returned product.


Restocking Fees:

  • Scooters: 10% restocking fee
  • Power Chairs, Auto Lifts & Ramps: 15% restocking fee
  • Lift Chairs & Manual Wheelchairs: 20% restocking fee
  • All other items: 15% restocking fee